The WaDaYaNeed Team is here to make sure that you're satisfied with your order and happy with the items you receive. If you have any problems with your order, please contact customer service at 1-800-958-4332 within 7 days of receipt. We advise you to open and inspect your order on receipt, especially if you do not plan on using the items right away. Please have your order number ready. If necessary, we will issue an RA (Return Authorization) number and provide you with a special shipping address or a pre-paid return label. We do not accept unauthorized returns or if items have been correctly branded with your logo or artwork as shown on the free art proof you approved. All merchandise becomes your property at the time of shipment when they are accepted by the carrier.
Custom printed products that were printed incorrectly will be replaced or returned for a refund at our discretion. The method of the refund depends on the method of initial payment. For example, credit card purchases will be refunded to the same credit card of purchase only.
All orders are shipped directly from the various manufacturers located throughout the U.S. and Canada.
Every effort is made to make sure your merchandise ships from the factory to meet the in-hands delivery date specified on your order acknowledgement. If there is a delay in your ship date you will be notified immediately. Tracking information, if available, is usually provided within 24 hours of the ship date. Excessive size or weight shipments may be shipped via common carrier (truck freight) and you will be notified if this is required. WaDaYaNeed, LLC is not responsible for any shipping delays or loss of goods caused by the carrier, customs departments, or any other outside influence. All merchandise becomes your property at the time of shipment when they are accepted by the carrier.
We ship from various factories throughout the U.S. and Canada. If your order contains multiple items each different item may arrive in separate shipments. We can not ship to PO boxes. Additional shipping costs may be required for shipments outside the continental U.S. or to APO addresses.
For fastest service, call us toll-free at 1-800-958-4332.
Our friendly, knowledgeable staff are ready to assist you with the entire ordering process!